| Normalizing statements |
- Lots of people ask me that question.
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- Other patients have expressed those same feelings.
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- It's normal to be scared.
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| Validating statements |
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- I see your point; that makes sense.
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| Seeking understanding |
- Can you say more about that?
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- What is that like for you?
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| Reframing statements |
- I see someone who is taking care of a lot of people in her life.
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- What I hear is that you are making this decision because you care about the well-being of children.
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- The way that you are thinking about these things reveals something positive about you as a person.
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