| P: The clinician should acknowledge that this is a PARTNERSHIP and they are in it together. |
| E: The clinician should express understanding and EMPATHY. |
| A: The clinician should address any unmet expectation with an APOLOGY. |
| R: The clinician should acknowledge any patient suffering or dissatisfaction with RESPECT/REFLECTION. |
| L: The clinician should LEGITIMIZE the patient's concerns and feelings. |
| S: The clinician should SUPPORT the patient and emphasize that they will continue to work with the patient. |
